Reference

Legal terms for your account

b041 keeps the legal side clear so you know how account access, data use, and transaction checks work before you open an account.

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b041 Legal terms for your account
REQUEST ROUTES

Ways to reach us

When you need a copy of a record, a correction, or an answer on how a legal request moves through our system, use the contact paths below. We will usually ask you to confirm control of the account before we change a name, address, or transaction record. That check protects you, and it helps us keep the legal trail consistent if a dispute appears later.

Team online

Email request

Write the change you want, the account field involved, and any reference number that helps us find it. We use that email trail to confirm ownership and record the final action we take.

In-app message

Use the message box from your account when the request is about consent, cookies, or a payment record. Add the date and screen so we can trace the right entry quickly.

Written post

If you need a formal letter trail, send a signed request with your registered name, email, and the exact correction or deletion you want. We will reply after matching it to your account.

DATA HANDLING

How we handle your data

We keep this policy tied to practical account handling, not loose wording. That means we store only what we need for access checks, payment records, dispute handling, and…

Data use

We use account data to confirm access, process wallet actions, and answer legal requests.

Cookie control

Cookies help keep your session alive, remember language, and reduce repeated sign-ins.

Account security

Keep your login, device access, and recovery details private.

Record retention

We keep logs and support threads for the time needed to handle disputes, tax duties, audits, and security checks.

Change requests

For a correction, tell us the exact field, the new value, and the reason it needs updating.

Legal contact

Use the listed contact path for access, correction, or deletion requests, and include your registered details so we can match…

Legal questions you may ask

These questions cover the parts people usually ask about: what data we keep, how you can change it, how local law shapes access, and what happens when a request needs proof. If your situation is unusual, write through the contact path above so we can answer against your actual account record rather than a template.

We keep the details needed to run your account, confirm payments, answer support requests, and handle legal duties. That can include contact details, device signals, and transaction records, but only where there is a clear purpose.

Yes. Tell us the field that is wrong, the value you want shown, and any proof that supports it. We may first verify account control so the change cannot be made by someone else.

Yes. Access depends on local law and is available where local law permits. If the rules in your area change, we may need to limit some actions or ask for extra checks before proceeding.

We use identity checks to protect account access, wallet requests, and record changes. They help us stop unauthorised edits and make sure any legal request is matched to the right account.

We keep records only for as long as needed for disputes, audits, security, tax duties, and other legal duties. After that, we remove or anonymise them where our systems and the law allow.

Use the contact path in the support section and include your registered details, the request type, and any reference number. We will answer after verification and keep the thread with your account record.

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